Where Professionalism and Empathy are always on duty!
Where Professionalism and Empathy are always on duty!

Non-Emergency Ambulance Transport Solutions

Non-Emergency patient transport is typically seperated into two categories as follows;


High Dependency Vehicles: HDU vehicles are predominantly A&E vehicles and contain the same standards of equipment. This service is open to all service users from the NHS to individual private booked single journeys. As with the A&E service, the HDU crews are tailored to meet the requirements of the service they are intended to provide. Typically, this would be clinically led by a Paramedic or Technician with an Emergency Care Assistant. On occasions where it is deemed that the risk does not identify a need for a clinically led crew to be deployed, a full ECA crew will be provided on agreement with the client. Specialist equipment can be catered for upon arrangement for specific patient movements on request.


Patient Transport Service: The PTS division is typically non-blue light vehicles that are designed to move volumes of patients at a time in order to attend clinics and hospital appointments, transfers, discharges and admissions where stretcher transport is not deemed necessary. The PTS vehicles have no routine need for emergency staffing due to the non urgent nature of the work. These are staffed typically with Ambulance Care Assistant staff that can be either single manned or dual manned vehicles. 


If it is deemed that a qualified crew is required to assist a patient to an appointment or into/out of hospital then this can be arranged but only as a High Dependency Unit (HDU) transfer only for reasons of safety.


If you would like further informationon any of our services, please contact us onm the number provided, by email or using the information form on our website.  

Contact us

You can reach us on:


01749 428 468 

You can also use our contact form.

In order to visit us

Mendip Medical Ltd

Unit 2 
Shepton Mallet,



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In addition to our website you can also follow us on Facebook for up to date news. The company would like to welcome 2 new Directors into the company. Please welcome Chris Knox as our new Clinical Director and Tina Knox as the Director of Resources..

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